HOW EPICFORCE TECH TURNS YOUR SUPERUSERS INTO IN-HOUSE EPICOR® KINETIC TRAINERS

How Epicforce Tech Turns Your Superusers into In-House Epicor® Kinetic Trainers

How Epicforce Tech Turns Your Superusers into In-House Epicor® Kinetic Trainers

Blog Article

In any successful ERP deployment, superusers are the bridge between software and strategy. These power users understand both the business and the system—and when empowered properly, they become a sustainable training resource within your organization.

But without the right structure and support, even your most experienced Epicor® Kinetic users can struggle to communicate knowledge, guide peers, or reinforce best practices. That’s why Epicforce Tech offers a specialized approach: turning your internal superusers into effective, confident, and scalable in-house trainers.

This blog explores how Epicforce Tech equips your superusers to take ownership of user enablement—reducing dependency on external training, improving adoption, and creating a culture of continuous learning.

Why Superusers Are a Critical Part of ERP Success

Superusers already understand your business processes and how Epicor® Kinetic fits into them. They’re often the first to master new features, solve issues, and assist coworkers. But that informal support system only scales when it’s formalized.

Organizations that invest in superuser enablement see measurable benefits:

  • Faster onboarding for new hires

  • Improved adherence to standard processes

  • Reduced training costs over time

  • More consistent data accuracy and system use

  • Lower risk of disruption during system changes or upgrades

The Epicforce Tech Approach: From Expert User to Empowered Trainer

Our methodology is not just about teaching technical skills—it’s about building the mindset, structure, and communication skills needed to train others.

Here’s how Epicforce Tech helps you transform your Epicor® Kinetic superusers into in-house trainers:

1. Identifying and Assessing Superuser Readiness

Not all expert users are natural trainers. We begin by evaluating:

  • System knowledge depth across Epicor® Kinetic modules

  • Communication ability and confidence

  • Peer credibility and leadership presence

  • Availability and willingness to support training initiatives

This helps identify who’s ready—and who can grow into the role.

2. Equipping Superusers with Training Skills

Being a superuser is different from being a trainer. We coach selected team members on:

  • How to build structured training sessions

  • Effective adult learning techniques

  • Managing group training vs. 1-on-1 guidance

  • Handling questions and maintaining engagement

  • Providing feedback constructively

With this foundation, your team can transfer knowledge with confidence.

3. Creating Reusable Training Materials and Templates

We support superusers in developing:

  • Department-specific Epicor® Kinetic training guides

  • Process checklists and walkthroughs

  • Quick-reference cheat sheets

  • Video demonstrations and screen recordings

  • FAQs and troubleshooting logs

These resources reduce knowledge gaps and standardize onboarding for new users.

4. Aligning Superuser Training with Business Processes

We ensure all training aligns with real operational needs, not just system features.

  • Mapping transactions and tasks to workflows

  • Teaching how inputs affect upstream/downstream modules

  • Emphasizing compliance, accuracy, and consistency

  • Reinforcing internal SOPs and controls

This business-aware training style helps users connect “what to do” with “why it matters.”

5. Implementing Peer-Led Training Programs

Epicforce Tech helps you structure ongoing training initiatives such as:

  • Monthly knowledge-share sessions

  • Train-the-trainer models for new rollouts

  • Cross-functional “lunch & learn” events

  • Shadowing programs for new team members

These programs reduce the burden on IT and external consultants while fostering internal accountability.

6. Providing Ongoing Mentorship and Support

Our work doesn’t stop after the training ends. We:

  • Check in with superusers periodically

  • Offer advanced training as Epicor® Kinetic evolves

  • Support content updates for new releases

  • Facilitate feedback loops between trainers and leadership

This keeps the training program relevant, sustainable, and user-driven.

What Success Looks Like

Companies that invest in building internal Epicor® Kinetic trainers through Epicforce Tech typically achieve:

  • 40–60% reduction in external training costs within a year

  • Faster onboarding time for new users (often 30–50% faster)

  • Higher user satisfaction with support and training

  • Reduced user errors and process deviations

  • Greater ownership and system adoption across teams

Why Epicforce Tech?

At Epicforce Tech, we combine technical ERP knowledge with practical training frameworks. We understand that software is only effective when people know how to use it correctly—and feel confident doing so.

By turning your experienced users into capable trainers, we help you build a self-sustaining enablement model that drives long-term ERP success.

Ready to Build In-House Training Capabilities?

If you want to reduce training dependency, increase user adoption, and scale ERP success, it starts with the people who know your business best.

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Learn more: https://epicforcetech.com/epicor-training

Let Epicforce Tech help you build the internal training bench your organization needs.

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